Domain Names, Web Hosting, Email Accounts

2008 Network Status

19 May 08

Namesco Website down for maintenance

On Tuesday 20th of May between 6:30-7:30am there will be a 15 minute break to main Namesco website, this will have no effect on any other service.

08 May 08

NDO Mail Problems

We are currently experiencing a problem with one of the mail servers responsible for delivering mail to a certain number of NDO users. This will affect email delivery for these users.

This is currently being investigated as a priority by our engineers and further updates will be posted on this page.

**UPDATE 15.26 - This issue has now been resolved**

01 May 08

mysql1.namesco.net offline for maintenance

On Tuesday 6th of April between 6:30-7:30am there will be a 15 minute break to mysql1.namesco.net service, due to maintenance.

22 Apr 08

Email Access Using Mac Mail - APOP Authentication Errors

On 21st April 2008 we were advised by some of our Apple Mac customers, that they were unable to retrieve email whilst using MAC Mail. When attempting to connect to the Namesco server they received APOP Authentication errors.

We have investigated this issue and in order to resolve this, we require our customers to change the Authentication method they are using from APOP to Password only.


Customers can follow below instructions, to resolve APOP Authentication issues.

1) Open Mac Mail
2) GoTo --> MAil --> Preferences
3) Select Account from list --> Click on Advanced Tab
4) Change Authentication Method from APOP to Password at the bottom of the screen. Port number should be 110 and Use SSL unticked ( leave this ticked if you want to use secure collection)
5) Save settings and click on Get Mail.

We apologise for any inconvenience this may have caused you. If you require further assistance please call Technical Support on 0845 363 364 or via your Control Panel.

18 Apr 08

NDO Platform Mailboxes

We are experiencing a problem with one of the mailbox stores of mail.ndo.com and mail.ndonet.com. User with mailboxes on the affected store may fail to authenticate properly. This is currently being investigated by our engineers.

Users with mailboxes on other store servers are unaffected, therefore only some users on this platform are affected.

08 Apr 08

E-mail collection issues

We are currently experiencing very high load on our mail cluster at specific times during the day. This can potentially cause slow connections to Webmail. The times that this occurs are at exactly 0, 15, 30 and 45 minutes past each hour and appears to be due to a spike of traffic at these times, lasting for approximately 90 seconds. We are currently investigating this and will attempt to rectify as soon as possible.

In order to avoid this issue, please try to avoid using Webmail at these exact times and your experience will be significantly better.

17 Mar 08

Windows Hosting Issue

Update 8:00 AM - Resolution Update

While updating the configuration of one of the domain controllers, in accordance with instructions from Microsoft, both domains controllers were taken offline. Service was restored only after an authoritative restore of both machines.

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Update 1:15 PM - This issue is now resolved

All functionality has been fully restored. An update with more information about the cause and resolution of the problem will be posted here soon.

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We are currently experiencing a technical fault with our shared Windows Hosting Cluster. This may manifest itself as problems when uploading files with FTP or FrontPage as well as website access via a browser.

Our engineers are currently working to get the issue resolved as soon as possible. All progress updates will be posted on this page.

We apologise for any inconvenience caused.

14 Mar 08

UK Domains Network Fault

Update 9:29 AM - This issue has been resolved.

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We have been advised by the supplier of internet connectivity to the UK Domains service that they are currently experiencing a network fault. They are currently investigating.

This issue only affects UK Domains services that have not yet been transferred to Namesco platforms.

12 Feb 08

Xsession Hosting - Emergency Weekend Maintenance

Update 16 Feb 08 10:58 PM -
We have been advised by the supplier of connectivity to our Xsession hosting customers, that the planned emergency repair work which was scheduled to start on 16/02/2008 19:00 was brought forward and started yesterday (15/02/2008 19:00), it was completed today (16/02/2008 10:00).

We are waiting for more information from our upstream carriers, to find
out why the maintenance work was carried out earlier than scheduled. We will notify you as soon as we find out.

Please accept our apologies for this and any inconvenience this may have caused. Unfortunately this was beyond our control.

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We have been advised by the supplier of connectivity to our Xsession hosting customers, that their supplier is carrying out emergency maintenance to repair a damaged fiber optic connection this weekend.

The window for this work is 16/02/2008 19:00 to 17/02/2008 19:00 (this includes preparation time). They have advised that the actual downtime should be much less in reality. The fiber will be cut at around midnight and should be fully restored well before 07:00 on 17 February and therefore we are expecting any outage to be limited to overnight.

We apologise for any inconvenience that may be caused by this interruption to service.

Please note: This outage will only affect web hosting customers of Xsession.com and not other Namesco products. We will shortly be transferring Xsession hosting onto our own resilient network and hosting cluster where the service is fully protected against this type of maintenance and fault.

05 Feb 08

Xsession Microsoft SQL Server

Update 06 Feb 08 5:29 PM - This issue has now been resolved.

Please contact Technical Support if your website is showing sql or connection error.

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We are currently experiencing problems with Xsession's Microsoft SQL Server.

Some web sites hosted by Xsession using Xsession's Microsoft SQL servers are experiencing intermittent connectivity issues.

Our engineers are working to resolve this issue, we hope to have this issue resolved as soon as possible.

Apologies for any inconvenience caused by this and we appreciate your patience at this time.

03 Feb 08

Xsession Web Performance

Update 05 Feb 08 2:47 PM - Denial Of Service attack on the shared hosting web sites is now resolved.

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Some web sites hosted by Xsession.com were suffering performance degradation on Sunday afternoon due to a Denial Of Service attack on a shared hosting web site.

Due to the distributed nature of the attack this can be difficult to counteract. We have been working with the supplier of internet connectivity at this location to reduce the impact of the attack and improve performance.

28 Jan 08

ASP.Net 2.0 SP1 update

We will today be updating our Windows Cluster to use the latest service pack of ASP.Net 2.0. For more details of this update, please refer to:

"Problems that are fixed in the .NET Framework 2.0 Service Pack 1"
http://support.microsoft.com/kb/945757

17 Jan 08

MySQL2 server move

Mysql2 which is a live customer dB server, will be down for maintenance tomorrow Friday 18th of Jan.

It should be down for only 15 minutes, this will happen between 7-8am.

03 Jan 08

UK Domains e-mail work

We are currently undertaking a migration of e-mail data from the old UK Domains server to a new server that we have installed. This should take no more than an hour. We will then be able to decommission the old server which has been causing the many issues with this service of late. Please bear with us and we hope to restore good service as soon as possible.

Click to expand2007 Network Status

21 Dec 07

Service Announcement for UK Domains customers

Due to ongoing hardware issues, a UK Domains server has been taken offline for emergency maintenance.

This will affect any web and email services currently on this server.

We apologise for any inconvenience this may cause.

12 Dec 07

Switch maintenence

Update 18 Dec 07 7:23 AM - Due to an unforeseen issue during the maintenance there was a short outage to DSL services between 06:45 and 07:00 this morning. Services are now working as normal. Please accept our apologies for any inconvenience.

Please note - This did not affect any hosting services.

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We will be carrying out routine maintenance on one of our feed switches from 6am on the morning of 18th December.
We foresee no customer impact and no downtime.

23 Jul 07

All Telephone Lines running with skeleton staff until further notice.

**UPDATE: This Namesco office at Worcester including it's call centre is now fully operation as at 12:30pm Tuesday 24th July. Namesco as a business is now fully operation once again. We thank customers' patience during the call centre outage.**

This means that our office telephone system is unavailable due to a power cut caused by flooding close around our Head Office and some key staff are unable to travel to the office due to road closures and wide-spread flooding.

We have put in place arrangeents for staff to answer calls to our key departments such as Customer Services, Sales and Support from 9am to 5pm until further notice.

We wish to reassure all customers that their services remain unaffected as these are all served from our redundant and secure data centres in London which are all running as normal.

If you wish to renew products and services, we recommend doing so via your online Control Panel.

We will update this page when we have further information.

09 Jul 07

DNS related issues

**UPDATE : This issue has now been resolved**

We are aware of certain DNS issues this morning with resolving parts of our network which is causing problems with viewing some websites hosted by us.

This issue is being investigated as a priority and we are currently trying to isolate the source of the problem.

Further updates will be posted on this page.

**UPDATE : This issue has now been resolved**

09 Jul 07

RADIUS related issues

**UPDATE : This issue has now been resolved**

We are currently aware of a problem with one of our RADIUS servers which may be affecting the authentication process for some ADSL users.

New ADSL customers, or customers that have recently changed their ADSL password, may be experiencing problems logging onto the service.

This is currently being investigated and further updates will be posted here.

**UPDATE : This issue has now been resolved**

27 Jun 07

Home 250 Slow Speed Issues

We have recently had a number of reports of excessively slow speeds experienced by users of our Home250 product and customers on a 250Kbps line profile.

After much liaising with BT the fault has been identified as an issue on BT owned and operated broadband hardware which they are currently working to find a long term solution for.

If you are experiencing slow speeds on a Home250 broadband package, please contact support and report the issue.

This issue is NOT affecting any other broadband packages.